Shipping
Note: For your safety, we’d like to remind you that after your order is paid, there will be no additional shipping charges. If you receive any requests for extra payment, please be cautious and verify the information to avoid fraud. Thank you for your cooperation.
*After the buyer places the order, we will take 1-3 business days to process orders.During Holiday seasons (ie. Christmas ) please allow for 1-2 business days of additional order processing time. Business days are Monday through Friday excluding holidays. If you need an item by a specific date, please send the email [email protected] to inquire about delivery. Emailing us is the best option, since we can check stock and get back to you with delivery details.
Shipping
Enjoy free shipping worldwide.
Estimated delivery time to Hong Kong is 7-10 business days, and to international destinations is 8-15 business days.
Delivery Times
Delivery time may vary depending on your chosen destination and other factors. Please note that the delivery times provided above are estimates only, and actual delivery times may differ.
Tracking Information
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your shipment.
Shipping Delays
While we make every effort to meet delivery times, there may be instances where shipping delays occur due to unforeseen circumstances, such as weather, carrier issues, or other factors. We appreciate your patience and understanding in such situations.
If your package is taking significantly longer than expected to ship, please use the tracking number to check the latest status. If the information has not been updated for a long time, please contact us and we will assist you in inquiring with the carrier.
International Shipping
Please note that international orders may be subject to customs duties and import taxes. These fees are the responsibility of the recipient and are not included in the total order amount. Please consult your local customs office for more information.
Shipping Policy Changes
We reserve the right to modify our shipping methods, costs, and policies at any time without prior notice. Any changes will be promptly updated on our website.
Address Accuracy is Crucial
Please ensure that the shipping address you provide (including apartment and unit numbers, etc.) is 100% accurate and complete. Talislook is not responsible for returned, lost, or delayed packages due to incorrect or incomplete addresses.
If a package is returned due to an incorrect address, we will contact you to arrange for reshipment, but you will be required to pay additional shipping costs.
If a package is lost due to an incorrect address, we cannot provide a refund or reshipment service.
Lost or Damaged Packages
Lost or Damaged: All shipments include basic shipping insurance. If the package you receive is visibly damaged, please note this to the carrier before signing for it. If your package is lost in transit or the contents are damaged in transit, please contact our Customer Service team immediately at [email protected]. We will investigate, file a claim with the carrier, and resolve the issue (reshipment or refund) as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy or shipping-related matters, please reach out to our customer support team at [email protected].
